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Over 800 Air India passengers traveling from RGIA face trouble

Air India flight image used for reference

More than 800 passengers had harrowing time after their Air India flight either failed to arrive or depart on time at the Rajiv Gandhi International Airport (RGIA) in Shamshabad due to a technical snag in its Passenger System Server (PSS) over 800 passengers here.

The arrival and departures of eight flights – two each from Mumbai, New Delhi, and Bengaluru and one each from Kolkata and Visakhapatnam – were affected because of the technical glitch. Sources said a large number of Air India passengers were stranded as the staff was unable to issue boarding pass.

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The PSS operated by the global airline IT major SITA, was affected with a difficult system issue while undergoing scheduled maintenance early this morning. “This led to delay in some of our flights globally. Subsequently, the system was fully restored by SITA at all airports at 8.45 am.,” a press release issued by Air India said.

Air India had swung into action with senior executives, including CMD, Board Directors, Station Heads and EDs to take control of the situation and also facilitate passengers. Flights have been rescheduled and passengers informed accordingly.

“As the disruptions and delays due to this outage happened at the start of the day, operations are likely to be somewhat delayed during day due to a cascading effect,” the release said.

Air India is leaving no stone unturned to ensure normal, on-time operations for all its flights at the earliest. Meanwhile, every possible step is being taken to extend facilitation and minimize inconvenience to passengers. SITA, meanwhile, is investigating to find out the root cause that led to this failure, according to the press release.

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